Cancellation

1. Right of cancellation
As a consumer, the customer reserves the right to cancel any declaration that led to conclusion of the contract in writing within 14 days, without stating reasons why, or if the item is shipped before the end of this period, by returning the item. The period shall start after receipt of this information in writing, but not before receipt of the goods by the recipient and not before fulfilment of our duties of information according to Article 246 Section 2 in conjunction with Section 1 para. 1 and 2 EGBGB and our duties according to Section 312g para. 1 sent. 1 BGB in conjunction with Article 246 Section 3 EGBGB. The timely posting of the cancellation or item is sufficient for observing the right of cancellation. The cancellation must be sent to:

arilex GmbH
Werner-von-Siemens-Str. 14
30982 Pattensen
or by fax to: 05101-919572
or by e-mail to: info@arilex.com

 

2. Consequences of cancellation
In case of effective cancellation the services received on both sides have to be returned/granted back and, if applicable, benefits (e.g. interest) given back. If the received service and benefits cannot be reimbursed or returned in part or in full or only in a deteriorated condition, the customer also has to be compensated. Compensation only has to be paid for deterioration of the item and for wear and tear if this is due to handling of the item, which goes beyond the examination of the features and functioning – as would also be possible for the customer in a store. Packed-ready items must be returned at arilex GmbH expense. However, the customer shall bear the usual costs for the return if the good delivered goods correspond to the ordered goods and if the price for the goods being returned does not exceed EUR 40.00 or if the customer has not yet paid the higher price at the time of cancellation or has paid a contractually agreed part payment. Goods that cannot be sent packaged shall be collected. Obligations to refund payments must be fulfilled within 30 days. The period starts for the customer upon sending their declaration of cancellation or the item, and for arilex GmbH upon receipt of same.

 

3. Exclusion of the right of cancellation
The right of cancellation shall not apply, according to Section 312d para. 4 No. 1 BGB, to contracts for:
Delivery of goods produced according to customer specifications or which are clearly tailored to the personal requirements.